Philadelphia Skills Forward Initiative – Information Technology Career Track

What to expect from the Technology Career Track

Launch Date: Tuesday January 25th, 2022

Course Details

  • Class size: 25-30 students
  • Course length: 7 weeks
  • Class Days: Monday, Wednesday, and Friday
  • Class Time: 5:30PM-7:30PM

Course Curriculum Goal and Approach (Blended Learning)

  • Curriculum pre/post assessment
  • Instructor-led Presentations
  • Self-directed Online Courses
  • Deep Dive Activities (Activity Packets)
  • Online Performance Simulations (“show me” and “try me”)
  • Module Assessment

3 Course Units consisting of 9 Modules

Unit 1: Introduction
Course Introduction
Exploring the IT Industry

Unit 2: Customer Support Skills
Customer Service & Communication
Task & Time Management
Problem Solving & Troubleshooting

Unit 3: Technical Knowledge & Skills
General IT Concepts
Computer Anatomy
Internet Safety
IT Tasks


  • Reach out to email or call/text call 302-468-7586

If you or someone you know could benefit from this opportunity, fill out the Intake Form below:

For more information please call 302-468-7586 or email  Upon request a Graduate Philadelphia counselor will be available to walk you through the intake form located in the button below.