Course Details
- Class size: 25-30 students
- Course length: 7 weeks
- Class Days: Monday, Wednesday, and Friday
- Class Time: 5:30PM-7:30PM
Course Curriculum Goal and Approach (Blended Learning)
- Curriculum pre/post assessment
- Instructor-led Presentations
- Self-directed Online Courses
- Deep Dive Activities (Activity Packets)
- Online Performance Simulations (“show me” and “try me”)
- Module Assessment
3 Course Units consisting of 9 Modules
Unit 1: Introduction
Course Introduction
Exploring the IT Industry
Unit 2: Customer Support Skills
Customer Service & Communication
Task & Time Management
Problem Solving & Troubleshooting
Unit 3: Technical Knowledge & Skills
General IT Concepts
Computer Anatomy
Internet Safety
IT Tasks
Questions?
- Reach out to email phillyskillsforward@graduatephilly.org or call/text call 302-468-7586
If you or someone you know could benefit from this opportunity, fill out the Intake Form below:
For more information please call 302-468-7586 or email Phillyskillsforward@graduatephilly.org. Upon request a Graduate Philadelphia counselor will be available to walk you through the intake form located in the button below.